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Privacy Policy

Last Updated: 23 November 2025

1. Introduction

PTBoost ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website services at ptboost.co.uk.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the collection and use of information in accordance with this policy.

If you have any questions about this Privacy Policy, please contact us at ptboost.info@gmail.com.

2. Data Controller

PTBoost is the data controller responsible for your personal data. Our contact details are:

PTBoost

📧 Email: ptboost.info@gmail.com

🌐 Website: ptboost.co.uk

3. What Personal Data We Collect

When you use our services, we collect the following types of personal data:

3.1 Information You Provide to Us

  • Personal Information: Full name, email address, phone number
  • Business Information: Business name, location, specialization
  • Website Preferences: Preferred colors, website goals, additional notes
  • Images: Photos you upload for your website (if provided)
  • Payment Information: Processed securely through our payment processor (we do not store card details)

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on pages, click patterns
  • Cookies: We use essential cookies for website functionality (see Cookie Policy below)

3.3 Information from Third Parties

  • Payment Processors: Payment transaction data, customer ID (for subscription management)
  • Data Storage Services: Data stored securely in our database (hosted in EU/UK)

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Service Delivery

  • Process and fulfill your website order
  • Create and customize your website
  • Communicate with you about your order and website development
  • Send order confirmations and updates
  • Provide customer support

4.2 Payment Processing

  • Process payments securely through our payment processor
  • Manage subscriptions and recurring payments
  • Handle refunds and cancellations
  • Maintain payment records for accounting purposes

4.3 Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill our service agreement with you
  • Legal Obligation: To comply with tax, accounting, and legal requirements
  • Legitimate Interest: To improve our services and prevent fraud
  • Consent: Where you have given explicit consent (e.g., marketing emails)

5. Third-Party Services & Data Sharing

We use trusted third-party service providers to operate our business and deliver our services. These services may process your personal data:

5.1 Payment Processing

Purpose: Secure payment processing and subscription management

Data Shared: Name, email, payment information (card details are never stored by us)

Location: Data processed in UK/EU (GDPR compliant)

5.2 Data Storage

Purpose: Secure storage of your booking and customer data

Data Stored: All information you provide in the booking form

Location: Data stored in EU/UK (GDPR compliant)

5.3 Email Service

Purpose: Sending order confirmations, updates, and customer communications

Data Shared: Name, email address, order details

Location: Data processed in EU/UK (GDPR compliant)

5.4 Website Hosting

Purpose: Hosting your website and our main website

Data Shared: Website content, technical logs (IP addresses, access logs)

Location: Data processed in EU/UK (GDPR compliant)

Important:

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes. We only share data with trusted service providers that are necessary to provide our services to you. All third-party services we use are GDPR-compliant and process data within the UK/EU where possible.

6. Data Storage & Retention

Where We Store Your Data: Your personal data is stored securely in databases located in the EU/UK, ensuring compliance with UK GDPR requirements.

6.1 How Long We Keep Your Data

  • Active Customers: We retain your data for as long as you have an active subscription with us
  • Completed Orders: We retain order data for 7 years after order completion (for tax and accounting purposes as required by UK law)
  • Pending Orders: We retain incomplete booking data for 30 days, then automatically delete it
  • Marketing Data: If you've consented to marketing, we retain your data until you withdraw consent or unsubscribe

6.2 Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure database storage with access controls
  • Regular security updates and monitoring
  • Limited access to personal data (only authorized personnel)
  • Secure payment processing (we never store card details)

7. Your Data Protection Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of all personal data we hold about you. We will provide this within 30 days of your request.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal data we hold about you.

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to legal obligations (e.g., we must retain payment records for 7 years for tax purposes).

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes at any time.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

📧 Email: ptboost.info@gmail.com

We will respond to your request within 30 days. If you're not satisfied with our response, you can contact the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies & Tracking Technologies

We use essential cookies to provide basic website functionality. We do NOT use tracking cookies, advertising cookies, or analytics cookies that collect personal data without your consent.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function (e.g., session management, form submissions). These cannot be disabled.
  • Local Storage: We use browser localStorage to temporarily store your booking ID during the payment process. This is automatically cleared after payment completion.

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. Most browsers allow you to:

  • See what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will delete such information.

10. International Data Transfers

Your personal data is primarily stored and processed within the UK and EU. Our third-party service providers are GDPR-compliant and process data within the UK/EU where possible.

If any data is transferred outside the UK/EU, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses approved by the UK/EU) to protect your data in accordance with UK GDPR requirements.

11. Data Breaches

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

  • Notify the UK Information Commissioner's Office (ICO) within 72 hours
  • Notify affected individuals without undue delay if the breach poses a high risk
  • Take immediate steps to contain and remediate the breach
  • Document the breach and our response

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to active customers (if changes are significant)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

PTBoost

📧 Email: ptboost.info@gmail.com

🌐 Website: ptboost.co.uk

We aim to respond to all privacy-related inquiries within 30 days.

✓ By using our services, you acknowledge that:

  • • You have read and understood this Privacy Policy
  • • You consent to the collection and use of your personal data as described
  • • You understand your rights under UK GDPR and how to exercise them
  • • You understand that we may share your data with third-party service providers necessary to deliver our services
  • • You understand that payment records must be retained for 7 years for legal/accounting purposes
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